LatePoint integration

Every LatePoint booking, followed up for you

Connect LatePoint to DoubleScale and each booking adds the customer to your WordPress CRM and starts the automations you choose, from confirmation emails to review requests and rebooking reminders.

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Included in every paid plan
Runs on your WordPress site, no API keys
Needs DoubleScale 1.9.6 and Pro 1.5.4 or newer

yoursite.com/wp-admin › DoubleScale

New LatePoint bookingConsultation · Tue 14:30 with Omar
Contact added to DoubleScaleLucas Meyer · lucas@example.com
Workflow startedSend a welcome email

Illustration. Your services, agents and workflows appear here.

How it works

From booking to follow-up, on its own

LatePoint and DoubleScale run on the same WordPress site, so there is nothing to connect: DoubleScale reads the bookings LatePoint saves.

1
Install both

Keep LatePoint for your booking forms and agents, and add DoubleScale with DoubleScale Pro.
2
Pick a LatePoint trigger

In Automations, choose a LatePoint trigger and, if you like, limit it to some services or agents.
3
Let bookings run it

Each booking adds the customer as a contact, or finds the one you have, and runs the workflow.

LatePoint triggers

Four moments to start a workflow

Find them in the Booking Plugins group of the trigger picker.

Booking Created

A customer books with LatePoint.

Booking Status Changed

Any change, or only from one status to another, including your own custom LatePoint statuses.

Booking Cancelled

The booking is cancelled by your team or the customer.

Booking Rescheduled

The booking moves to a new date or time.

Filters and contacts

Run the right workflow for each booking

Service and agent filters: leave them empty for every booking, or pick the ones a workflow is for.
Your statuses: status filters list LatePoint's own statuses and the custom ones you added.
Names are never overwritten: a booking fills a contact's first and last name only when they are blank.
Prices as LatePoint shows them: the price merge tag uses the order's amount and LatePoint's price format.

LatePoint merge tags

Put the booking details into emails, SMS and WhatsApp messages.

Service
Date
Time
Agent
Location
Status
Price
Booking code

Ideas to start with

Workflows LatePoint users build first

Welcome new clients

Booking Created
Add the tag "LatePoint client"
Send an email with the service, agent, date and time

Ask for a review

Status changed to Completed
Wait 2 hours
Send an email asking for a review

Save cancelled bookings

Booking Cancelled
Create a task for your team to call
Send an SMS offering another time

Works with

FAQ

LatePoint integration questions

How DoubleScale works with LatePoint.

Which DoubleScale plan do I need for LatePoint?

LatePoint triggers are included in every paid DoubleScale plan. You need DoubleScale 1.9.6 and DoubleScale Pro 1.5.4 or newer, on the same WordPress site as LatePoint.

Do I need Zapier or an API key?

No. LatePoint and DoubleScale run on the same WordPress site, so DoubleScale reads the bookings LatePoint saves. Nothing leaves your site.

Do custom LatePoint statuses work?

Yes. The Booking Status Changed trigger lists LatePoint's own statuses and the custom statuses you created, for both its From and To filters.

Will a booking change my contact's details?

A booking never renames an existing contact: the first and last name are filled only when they are blank.

Does DoubleScale send anything back to LatePoint?

No. The integration is one way: LatePoint bookings start DoubleScale workflows. Your bookings, agents and payments stay in LatePoint.

Get started today

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