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Simplify customer support with intelligent ticket management

DoubleScale helps growing teams centralize customer inquiries and eliminate support chaos in one flexible, easy-to-use workspace. By streamlining incoming requests and automating routine ticket routing, your team can resolve issues faster while keeping every conversation organized and actionable.

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DoubleScale support tickets dashboard

Why support teams perform better with DoubleScale

Everything you need to reduce response times, eliminate chaos, and scale customer operations.

Faster First Response & Resolution

Instant automated routing sends tickets straight to the right agent.

Full History at a Glance

Centralizes context to eliminate repetitive questioning.

Enhanced Agent Productivity

Clean workspace tools keep agents focused on quick issue resolution.

Consistent Service Delivery

Clear tracking & priority ensure urgent issues are never missed.

Centralized support ticket workspace

A centralized workspace helps agents work easily

  • Unified Information

    Access all customer data & ticket history instantly on one screen.

  • Dynamic Controls

    Effortlessly update ticket statuses, priorities, and custom tags.

  • Seamless Communication

    Easily toggle between public customer replies and private internal notes.

Empower customers with a dedicated self-service client portal

DoubleScale’s client portal lets customers submit requests, track ticket status in real time, and reply directly without searching through their inbox. This secure self-service hub builds trust through complete visibility while eliminating repetitive status inquiries for your support team.

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Customer self-service support portal

Powerful trigger-based automations for modern support teams

Connect ticket lifecycle updates directly to powerful automated actions to keep customer communications moving seamlessly. Custom triggers monitor every event—such as priority shifts, agent assignments, or ticket creations—to instantly launch the right response. Simplify support management and deliver faster resolutions with intelligent automated workflows.

Trigger-based support ticket automations
Auto-interactions for support tickets

Powerful automated actions built for scalable support

Remove friction from your agents' daily routines by letting DoubleScale handle administrative ticket management automatically. Set up automated routines that attach notes, assign ownership, or update ticket fields the moment specific workflow conditions are met. Keep your support team focused on solving complex customer issues rather than completing repetitive tasks.

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Keep teams & clients connected with instant ticket alerts

Enhance your support operations by connecting browser push alerts with automated email dispatch for every key ticket milestone. Whether an agent receives a new internal note or a customer gets a reply to their inquiry, notifications arrive instantly to keep conversations moving forward. Reduce resolution times, foster proactive communication, and deliver a responsive service experience.

Instant support ticket alerts
Mobile notifications for support tickets

Never miss an urgent support ticket update with mobile Notifications

Deliver critical ticket updates instantly to your team's smartphones to ensure time-sensitive customer requests are addressed without delay. Custom mobile push alerts notify assigned agents the moment an urgent ticket enters the system or a customer updates a thread. Streamline remote team workflows, prevent SLA breaches, and provide high-touch support from any location.

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DoubleScale FAQ

Explore common questions to save your time & get started with confidence.

DoubleScale is a self-hosted CRM plugin for WordPress. It combines contact management, sales pipelines, email campaigns, SMS, WhatsApp, booking, invoices, and support tickets inside your WordPress dashboard, with data stored on your server.

Yes, DoubleScale is 100% self-hosted. Your data never leaves your server. Unlike SaaS tools such as Mailchimp or ActiveCampaign, contacts, campaigns, and pipeline data stay in your WordPress database, so you keep ownership and control.

DoubleScale stores CRM data in its own database tables, separate from your post content. The admin app is a single-page interface, so the public website is not loading the CRM UI on every visit.

No. DoubleScale does not cap contacts, campaigns, or pipelines by plan. You can store unlimited contacts and send as many emails as your SMTP provider allows, without a per-contact fee.

Yes. DoubleScale syncs WooCommerce customers and orders into CRM contacts so you can segment, email, SMS, or automate from store activity without a separate ecommerce CRM.

Yes. DoubleScale includes WhatsApp marketing through the Meta API, so you can message contacts and trigger automations from WordPress.

DoubleScale is a WordPress CRM with email campaigns, plus SMS, WhatsApp, pipelines, booking, and helpdesk, running on your own server. Mailchimp is hosted email marketing. If you want CRM and email inside WordPress, DoubleScale is the closer fit.

Yes. DoubleScale includes support tickets and a customer portal so customers can open and reply to tickets on your site. Internal notes stay hidden from customers.

Plans start at $99 per year for one website, with unlimited contacts and seats. Plus and Enterprise cover more sites.

Yes. DoubleScale has a live demo on doublescale.io, and the plugin is listed on WordPress.org so you can review features before choosing a paid plan.

Experience effortless workflows designed to support your success

DoubleScale lets you explore how easy it is to manage and grow with one intuitive system, built to keep everything connected and effortless.

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