Types of Bounces
| Type | Description | Action Taken |
|---|---|---|
| Hard Bounce | Permanent delivery failure (invalid email, domain doesn’t exist) | Contact immediately marked as “Bounced” |
| Soft Bounce | Temporary delivery failure (mailbox full, server down) | Tracked; converted to hard bounce after 3 occurrences |
Soft Bounce Threshold
By default, DoubleScale converts a soft bounce to a hard bounce after 3 consecutive soft bounces.